Venue1Hub® is a digital platform connecting organisations, professionals and freelancers with flexible spaces for work, meetings, training, events and other professional activities.

We are looking for a Customer Support Specialist fluent in Portuguese, French and English to join our team and support the growth of the Venue1Hub® community.

This is a hands-on customer-facing role. You will help users get started on the platform, guide them through registration and onboarding, answer questions and ensure they can use Venue1Hub® confidently and independently.

What you'll do

• Support organisations, companies, professionals and freelancers using the Venue1Hub® platform;
• Guide new users through registration, account setup and onboarding;
• Help organisations and space providers create and complete their profiles and listings;
• Explain how the platform works and provide step-by-step guidance whenever necessary;
• Assist users with questions related to profiles, spaces, bookings, platform features and account management;
• Identify incomplete registrations or onboarding processes and proactively help users complete them;
• Provide support through email, chat and other customer communication channels;
• Troubleshoot basic platform issues and escalate technical matters to the appropriate team;
• Follow up with users to ensure issues have been resolved;
• Collect recurring questions, problems and customer feedback and share insights with the product and operations teams;
• Contribute to FAQs, help articles, onboarding materials and internal support documentation;
• Help improve customer support processes as the platform grows;
• Deliver a professional, clear and human customer experience across Portuguese-, French- and English-speaking markets.

What we're looking for

You are comfortable communicating with different types of customers and enjoy helping people understand and use digital products.

We are looking for someone with:

• Fluent Portuguese, French and English, both written and spoken;
• Previous experience in Customer Support, Customer Service, Customer Success, Operations or a similar customer-facing role;
• Strong written and verbal communication skills;
• Confidence working with digital platforms and online tools;
• Ability to explain processes clearly and patiently;
• A practical, solution-oriented mindset;
• Good organisational skills and attention to detail;
• Ability to manage several customer requests and priorities simultaneously;
• Autonomy and accountability in a hybrid working environment.

Experience with marketplaces, SaaS platforms, PropTech, hospitality, coworking, bookings or digital businesses is an advantage, but not essential.

Working model

This is a hybrid position, designed with flexibility in mind.

You will work primarily remotely, with two days per month at the office for team collaboration, alignment and in-person work.

What we offer

• €1,200 gross monthly base salary;
• Performance/productivity bonus;
• Permanent employment contract (contrato sem termo);
• Private health insurance;
• Hybrid working model with only two office days per month;
• Digital tools and equipment required for the role;
• Structured onboarding and training on the Venue1Hub® platform;
• Opportunity to work in an international environment using Portuguese, French and English daily;
• Direct involvement in the launch and growth of a new digital marketplace;
• Opportunity to grow with the Customer Support / Customer Success function as Venue1Hub® expands into new markets.

About Venue1Hub®

Venue1Hub® is building a digital marketplace that makes it easier for organisations and professionals to discover, book and use flexible spaces.

From meeting and training rooms to offices and spaces for events and professional activities, our goal is to simplify the connection between available spaces and the people and organisations that need them.

Location: Hybrid
Office presence: 2 days/month
Employment: Full-time, permanent contract
Salary: €1,200 gross/month + performance bonus
Languages: Portuguese + French + English